A message from our Technical Director David Chiu
A lot has changed in the past week. Together, we’re all taking steps to keep our families and communities safe and healthy during the current COVID-19 outbreak. Many of our customers have made us aware of their protective measures – including restricting travel and limiting face-to-face meetings. As the news is constantly changing, more offices are shutting down while having employees work from home.
In this time of uncertainty, we want to make sure your access to the software and services you depend on is something you don’t have to worry about. That’s why we’re here to assist with emergency license matters to our NX and Solid Edge customers who are working remote.
At Swoosh, we are also restricting travel and on-site visits. This involves transitioning all scheduled classroom training courses to virtual classes through April.
Our technical support team will continue to be available to support you and promptly answer any questions. Please don’t hesitate to reach out to our team for support requests using one of the three methods below:
- Email support at firstname.lastname@example.org
- Submit a support ticket
- Call us at (314) 549-8110, Option 2
Stay safe, and let us know if there is anything we can do to help you conduct business as normally as possible.