Role and Responsibilities

• Work with project management to compile resources needed to effectively run training classes and customer service requests
• Prep hardware and laptops for upcoming training classes
• Lead the coordination of ensuring shipment and packaging are prepared for all upcoming training classes
• Collaborate with the technical instructors to update and proofread training course material and activities
• Maintain communication with students on latest updates, onsite / offsite information, and ETAs of courseware shipment
• Coordinate with marketing department on publishing upcoming training class on website, sending out post-training survey evaluations and certificates, and following up with students for additional input and other potential classes offered
• Compile, review and analyze data from post-training and post-service events
• Serve as point of contact to sales, technical, and customer for service offerings
• Coordinate and update schedules while ensuring effective communication to all parties involved
• Handle and monitor support backup calls while submitting support tickets into the system for the technical team

Qualifications:

• High school diploma or GED or equivalent combination of education and experience
• 2-4 years of project coordination experience
• Experience leveraging customer relationship management (CRM) systems
• Experience leveraging content management system (CMS) – specifically WordPress, a plus
• Ability to organize and prioritize tasks from multiple sources in a fast-paced environment, while maintaining quality standards
• Excellent written and verbal communication skills, interpersonal and organizational skills
• Flexible and willing to move between projects and tasks as needed
• Proficiency in Microsoft products, especially Outlook, Excel and Word
• Travel within assigned geographic territory, required

Our Benefits and Culture

We pride ourselves in implementing a work-life balanced environment for our team. We currently operate at the office and follow all health guidelines to help decrease the spread of COVID-19.

We also offer a competitive benefits package that includes:

• Health, dental and vision insurance
• 401k matching
• Paid Time Off
• Paid Holidays